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FAQ

My password does not work?

Our system is case sensitive. You must type in your username and password exactly as you originally typed it. If you still cannot access the member's area, please report this to us at support@favouritecash.com. You can also go to http://www.ibillcs.com to search for your transaction and customer support e-mail address.

How do I cancel?

If you wish to cancel and know details of your subscription go to the iBill Online Customer Support http://www.ibillcs.com. If you need further support, you can call iBill 24x7 Customer Support at 1-800-307-3558 (US) or 954-363-4945 (International). You can cancel your subscription from our site. Please click here.
Please be sure your membership was canceled successfully. You will receive the e-mail notification. If you didn't received the notification, your membership hasn't been canceled successfully.

How is the Billing Information displayed on my Billing Statement?

On your billing statement, you will find iBillCS.com, along with phone number.

How do I look up my Account Information?

You may view your account information, or cancel your account through iBillcs.com by entering specific account details into search fields at http://www.ibillcs.com and the system will pull your records. If you cannot lookup your account information using this option, please call Ibill 24x7 Customer Support at 800-307-3558 (US) or 954-363-4945 (International).

My credit card does not work?

We accept Visa, MasterCard, Discover and JCB. The following are common reasons your transaction may be declined:

Address Verification
Card is considered high risk based on address verification. Make sure that the address you listed corresponds to your billing address with your credit card company.

Invalid Information
You submitted invalid information or a card number or card type not supported.

Excessive Usage
Credit card shows excessive usage. Even if you still have credit left on your credit card, you may receive this message if you have used it for multiple Internet transactions in the same day. Try the card again later.

Banking Network Decline
The banking network rejected Sale. Try the card again later - blocks by the network are usually resolved/removed in a day or so.

Chargeback History
Card shows a previous chargeback history. A card with a chargeback history will not be accepted. A history of chargebacks and refund requests will result in your card being blocked for many Internet sales.

What is a Subscription ID #?

A subscription ID number is a unique identifier that is used for billing purposes of your iBill account.

What types of payment methods does you accept?

We accept Visa, MasterCard, Discover and JCB worldwide, as well as online checks drawn on U.S. banks, through Ibill online check form. Another type of payment method is iBill Telephone Billing where you can pay by dialing a "900" toll phone number and then your charges will appear on your phone bill.

Where can I go to update my email address, credit card rebill information or mailing address?

You can visit http://www.ibillcs.com where you can search for a subscription to update the rebill information tied to your subscription.

What do I do about Spam mail?

We have a strict non-spamming policy. Contact our support for more info.

On the online checks form, where can I locate my Account number and Routing number?

Your account number is usually the middle set of digits along the bottom of your check. This number is between seven and ten digits. The routing number is usually along the left side of the check and is always nine digits.

On the online checks form, can the Name of Person on Account be different than the name I am registering under?

Yes. As long as the Name of Person on Account field matches the account information to be submitted, you can use a different name to register under.

Other Questions:

How many days in advance do i have to cancel a membership?
1 day (24 hours)

Member Bonus: What is this and how do I access?
This is a exlcusive sites for you. Your login/password to bonus site is same.
Our bonus sites: GoldBonuses.com & XXX-Plugins.com

If you have any questions please visit our board or contact us by e-mail

 
 
 
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